FAQ's

We generally don’t ask for a bond, but when we do it is of course refundable, subject to the normal conditions.

We have a variety of options including direct debit, credit card, cash, cheque or B-PAY.

You can pay it all up front, but usually accounts are paid fortnightly or monthly.

A payment is generally made on delivery of the goods, but we can arrange alternatives.

Yes, provided you are happy to take responsibility for the goods yourself.

Delivery is calculated in the cart, so there are no surprises.

Yes, we will happily send our representatives to collect the goods and provide you with a replacement.

Usually we will be able to deliver to the Perth metro area within one business day.

Providing it is normal wear and tear, or breakdown it is covered by All-Set. However damage caused by the renter is their responsibility. Damage charges are unusual.

Yes! We can organise your direct debit to fit with your payday.

No.

Invoices are available, but they are not standard procedure and you will need to specify this option.

Nothing if you talk to us. Otherwise you will receive reminder letters and phone calls incurring nominal additional costs. If we can’t make contact in a reasonable time we will visit you at further cost.

No- it is your responsibility to organise pick up. We have no idea when you will have finished with the goods.

To find out more, please see our Complaints Policy