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FAQ's

Can I get my bond back when I return the goods?

We generally don’t ask for a bond, but when we do it is of course refundable, subject to the normal conditions.

What payment options do you have?

We have a variety of options including direct debit, credit card, cash, cheque or money order, Centrepay or B-PAY.

Can I pay it all up front?

You can pay it all up front, but usually accounts are paid fortnightly or monthly.

Does the rent I pay count towards the buying price?

If you purchase an item in the first six months of hire we cancel your contract and give you a 100% rent rebate that goes towards the purchase price.

Do I need to pay it now?

A payment is generally made on delivery of the goods, but we can arrange alternatives.

Can I get it taken out of my Centrelink payments?

Certainly. We have many clients on the Centrepay system.

Can I hire it for my mum/sister/other family member?

Yes, provided you are happy to take responsibility for the goods yourself.

Do I have to buy it at the end of my contract?

There is no obligation to buy, at the end of your contract period you can return the goods, upgrade or keep renting. After 36 months no further payments are payable.

Does that price include delivery?

In most cases delivery and pick-up are free within the Perth Metro area.

If something goes wrong, will you fix it?

Yes, we will happily send our representatives to collect the goods and provide you with a replacement.

How soon can I get it?

Usually we will be able to deliver to the Perth metro area within one business day.

Who pays for the repairs?

Providing it is normal wear and tear, or breakdown it is covered by All-Set. However damage caused by the renter is their responsibility. Damage charges are unusual.

Can I align my rental payments with my payday?

Yes! We can organise your direct debit to fit with your payday.

Do I need to be working to hire from you?

No.

Do I get an invoice each month?

Invoices are available, but they are not standard procedure and you will need to specify this option.

Does it cost less if I hire it for a longer term?

Yes, we have even better rates for long-term contracts.

Will I get a new one?

If you ask for a new one, this can be done on a 12 month rental. Generally on shorter term rentals we provide goods in as-new condition.

If I want to buy it, how long do I have to wait until I can do that?

There is no minimum rental time before you can buy, as long as you buy in the first six months of hire. you get a full rent rebate towards the purchase.

What happens if I don’t pay my account on time?

Nothing if you talk to us. Otherwise you will receive reminder letters and phone calls incurring nominal additional costs. If we can’t make contact in a reasonable time we will visit you at further cost.

Will you ring me when my contract’s up and organize it to be picked up?

No- it is your responsibility to organise pick up. We have no idea when you will have finished with the goods.